Customer Service Representative – Technical Support
Teleperformance
Customer Service Representative – Technical Support
Teleperformance
Mohali
₹21,000 - ₹33,000 monthly
Fixed
₹21000 - ₹33000
Earning Potential
₹33,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
40 applicants
Benefits include: PF, ESI (ESIC)
Job Description
- Title: Customer Service Representative – Technical Support
- Process: Technical (Voice, Inbound)
- Location: Sector 75 Mohali Teleperformance
- Shift: Day Shift (Rotational, 8:00 AM – 8:00 PM)
Eligibility
- Education (Mandatory):
- B.Tech / BCA / B.Sc. (IT) / 3‑Year Technical Diploma (after 12th)/ BSC Computer Science
- Experience: Freshers & experienced candidates welcome
Candidate Requirements
- Excellent communication skills (spoken & written English)
- Strong analytical and logical thinking
- Ability to explain technical issues clearly
- Customer‑centric mindset with problem‑solving abilities
- Willingness to work in rotational day shifts
Job Responsibilities
- Handle inbound technical support calls (Samsung products/devices)
- Diagnose and resolve customer issues accurately
- Adhere to process guidelines, quality standards, and compliance
- Maintain customer satisfaction through professional communication
- Document call details and update records
- Achieve individual and team performance targets
Job role
Work location
Mohali, Punjab, India
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Domestic BPO, Non-Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Degree/ Specialisation
B.Sc in Information Technology/ Computer Application/ Computer Technology, Any BCA, Any BE/B.Tech, PGDM in Information Technology/ Computer Science, PG Diploma in Information Technology/ Computer Application (Atleast one)
Gender
Any gender
About company
Name
Teleperformance
Address
Mohali, Punjab, India
Job posted by Teleperformance
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