Collections Specialist

Collections Agent – DavinCred Services📍 Location: Mohali / Chandigarh Tricity

💼 Experience: Minimum 6 months in collections/recovery

🎓 Qualification: Graduate preferred

📌 DRA Certification: Preferred

About the RoleDavinCred Services is looking for a Collections Agent to join our recovery team. The candidate will be responsible for following up with customers regarding outstanding payments, negotiating repayment plans, and ensuring timely collections while maintaining professional customer relationships.

• Key ResponsibilitiesFollow up with customers regarding overdue/outstanding payments.
• Handle collection calls and communicate payment requirements professionally.
• Negotiate suitable payment plans and secure PTPs (Promises to Pay).
• Maintain accurate records of calls, follow-ups, payments, and customer commitments.
• Conduct regular follow-ups on assigned accounts.
• Achieve monthly collection and recovery targets.
• Escalate difficult or unresolved cases to the Collection Manager.
• Ensure all collection activities are carried out professionally and in accordance with applicable guidelines.
• RequirementsMinimum 6 months of experience in collections, recovery, tele-calling, or a similar role.
• Experience in loan/financial services collections will be an advantage.
• DRA (Debt Recovery Agent) certification preferred.
• Good communication and negotiation skills.
• Comfortable working with collection targets.
• Basic computer knowledge and ability to maintain collection records.
• Ability to handle customers professionally, including difficult conversations.
• What We OfferCompetitive salary + performance-based incentives
• Opportunity to grow within the collections/recovery team
• Professional and supportive work environment
• Exposure to the financial services and debt-recovery industry

📩 Apply NowInterested candidates can share their CV with DavinCred Services.

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