Telecalling Team Leader

WE ARE HIRING – TELECALLING TEAM LEADERMilestone Insurance Hub | Insurance Sales & Operations

Job Title: Team Leader – Telesales / Telecalling (Insurance Process)

Department: Sales & Operations

Job Location: Mira Road East, Mumbai

Job Type: Full-Time | Work From Office

Salary: ₹4 LPA – ₹7 LPA (Based on Experience & Performance)

Experience Required: 2–5 Years in Telesales / BPO Sales, including Team Handling

Industry: Insurance | BFSI | Outbound Sales

About Milestone Insurance HubMilestone Insurance Hub is a growing Insurance & Financial Services distribution company specializing in Health Insurance, Life Insurance, Motor Insurance and Investment Solutions.

We are looking for a dynamic, result-oriented and experienced Telecalling Team Leader who can manage an outbound insurance sales team, drive revenue, improve conversions and ensure operational excellence.

Key Roles & Responsibilities1. Team Management & Leadership

• Lead, manage and motivate a team of 7–15 Telecalling / Telesales Executives.
• Allocate daily, weekly and monthly sales targets.
• Monitor individual and team performance against assigned KPIs.
• Conduct daily morning huddles, performance reviews and motivational sessions.
• Manage team attendance, discipline, productivity and adherence.

2. Sales & Revenue Management

• Drive sales of Health, Life, Motor and other insurance products.
• Achieve individual and team revenue targets.
• Monitor lead conversion, follow-ups, closures and sales productivity.
• Support executives in handling escalations and closing high-value cases.
• Implement sales strategies, contests and incentive-driven performance improvement plans.

3. Call Monitoring & Quality Assurance

• Monitor live and recorded calls to improve communication and sales effectiveness.
• Provide regular feedback, coaching and objection-handling training.
• Ensure compliance with approved sales scripts and insurance regulations.
• Identify performance gaps and implement corrective action plans.

4. MIS, CRM & Reporting

• Maintain daily sales MIS, productivity trackers and conversion reports.
• Track calling data, lead status, follow-ups and pipeline movement.
• Monitor KPIs such as dial count, connected calls, talk time, conversion rate and premium booked.
• Submit daily, weekly and monthly performance reports to management.

5. Training & Performance Development

• Conduct product and process training for new joiners.
• Coach underperforming team members through structured improvement plans.
• Improve team productivity, customer engagement and sales conversion.
• Coordinate with HR and management for recruitment, onboarding and performance evaluations.

6. Customer & Insurance Partner Coordination

• Resolve customer complaints and sales-related escalations.
• Coordinate with insurance companies for policy issuance and documentation.
• Ensure accurate product communication, transparent selling and customer satisfaction.
• Maintain strong working relationships with internal teams and insurance partners.
• Candidate RequirementsMinimum 2–5 years of experience in Telesales / BPO / Insurance Sales.
• At least 1 year of proven team-handling experience preferred.
• Experience in Health Insurance or BFSI outbound sales will be an advantage.
• Strong leadership, communication, negotiation and sales-closing skills.
• Good knowledge of Excel, CRM, MIS and performance reporting.
• Ability to manage targets, deadlines and a high-performance sales environment.
• Fluency in Hindi; English and Marathi preferred.
• Key Performance Indicators (KPIs)Monthly Team Sales Revenue Achievement
• Individual Advisor Productivity
• Lead-to-Sale Conversion Rate
• Daily Calling & Follow-Up Efficiency
• Quality & Compliance Scores
• Team Attendance and Retention
• Customer Satisfaction and Escalation Resolution
• What We OfferCompetitive salary package of ₹4–7 LPA
• Performance-linked incentives
• Leadership and career growth opportunities
• Sales contests and performance recognition
• Professional and growth-oriented working environment
• Opportunity to work with leading insurance brands

Walk-In Interview DetailsCompany: Milestone Insurance Hub

Address: 101, 1st Floor, B-67, Moreshwar CHS, Sector 1, Opp. DBT Cafe, Mira Road East, Mumbai.

Walk-In Timing: 11:00 AM – 6:00 PM

Contact / WhatsApp: 7506 75 7070 | 9372 80 1893

Email: insurance@msdhub.in

Website: www.msdhub.in

Lead the Team. Drive the Numbers. Build Your Leadership Career with Milestone Insurance Hub!