Retail Sales Executive

JOB DESCRIPTION

Retail Sales Executive – Luxury Fragrance

About the Role

We are looking for a Retail Sales Executive who brings warmth, confidence, product knowledge, and genuine care to every customer interaction.

This role goes beyond simply achieving sales targets. The ideal candidate will create an exceptional customer experience, understand individual preferences, confidently recommend fragrances, and build long-term relationships with customers.

As a key representative of the brand on the retail floor, you will play an important role in maintaining the brand image and ensuring every customer receives a premium and memorable shopping experience.

Key Responsibilities

- Greet and assist customers in a warm, courteous, and professional manner.

- Understand customers' preferences, requirements, occasions, and budgets to recommend suitable fragrances.

- Develop strong knowledge of the complete fragrance portfolio, including fragrance notes, ingredients, compositions, product benefits, and brand heritage/story.

- Demonstrate fragrances confidently and professionally while explaining their unique characteristics.

- Achieve and consistently work towards daily, monthly, and annual sales targets.

- Build strong customer relationships and encourage repeat purchases through exceptional service and follow-up.

- Maintain a premium customer experience in line with luxury retail standards.

- Maintain the store, counters, shelves, testers, and displays in a clean, organized, and well-stocked condition.

- Follow the brand's visual merchandising and presentation standards at all times.

- Handle billing, returns, exchanges, and other customer transactions accurately and efficiently.

- Monitor product availability and promptly report stock shortages, damages, or discrepancies to the Store Manager.

- Support stock replenishment, inventory checks, and store operations when required.

- Work collaboratively with the retail team, particularly during peak hours, promotional activities, launches, and events.

- Maintain a professional appearance and represent the brand's image and values at all times.

- Stay updated on new product launches, promotions, market trends, and fragrance developments.

Candidate Profile

Experience:

- Previous experience in retail sales is essential.

- Candidates with experience in luxury retail will be given preference.

- Experience with a luxury perfume/fragrance brand will be highly preferred.

- Candidates from premium fashion, beauty, cosmetics, jewellery, watches, lifestyle, or other luxury retail backgrounds may also be considered.

Age Preference:

- Preferred age: Up to 35 years.

- Candidates above 35 may also be considered where they demonstrate strong relevant experience, excellent communication skills, confidence, and a polished presentation.

Key Skills & Attributes

- Excellent communication and interpersonal skills.

- Well-spoken, confident, and customer-oriented.

- Strong selling and negotiation abilities.

- Good understanding of luxury customer service.

- Passion for perfumes, fragrances, beauty, or luxury products.

- Ability to understand customer needs and make personalized recommendations.

- Strong product-learning ability.

- Target-oriented with a positive and energetic approach.

- Professional grooming and presentation.

- Ability to work effectively in a fast-paced retail environment.

- Team player with a proactive and service-oriented attitude.