IT Executive

The Head of IT will be responsible for planning, implementing and managing the company's complete IT infrastructure.

The role will cover **employee IT systems, hardware, software, networking, cybersecurity, cloud systems, IT policies, data security, technical support, vendor management and technology implementation across offices and outlets.**

The ideal candidate should be capable of building systems and processes rather than simply solving day-to-day technical issues.

 Key Responsibilities

 1. Employee IT Infrastructure

* Set up laptops, desktops and other IT equipment for employees.

* Manage employee email IDs, user accounts and system access.

* Create standardized IT setup processes for new employees.

* Manage employee onboarding and IT access provisioning.

* Ensure timely removal of system access during employee exits.

* Maintain an updated record of all company-owned IT assets.

* Establish policies for company laptops, devices, passwords and data usage.

* Ensure employees have the hardware and software required to perform their jobs efficiently.

 2. IT Infrastructure & Networking

* Manage the company's office IT infrastructure.

* Set up and maintain LAN, Wi-Fi, routers, firewalls and related networking equipment.

* Ensure reliable internet connectivity across offices and locations.

* Plan IT infrastructure for new offices and outlets.

* Standardize network and technology setups across Son of Swaad locations.

* Monitor system performance and identify potential failures before they affect operations.

3. Hardware & Asset Management

* Maintain a centralized IT asset register.

* Track laptops, desktops, printers, networking equipment and other IT assets.

* Manage hardware procurement, allocation, maintenance and replacement.

* Establish hardware standards for different employee roles.

* Negotiate with hardware suppliers and service providers.

* Monitor warranty and AMC agreements.

* Control IT-related expenditure and prevent unnecessary purchases.

 4. Software & Application Management

* Manage company-wide software and technology platforms.

* Maintain user licenses and subscriptions.

* Control software access based on employee roles.

* Ensure employees use approved and secure software.

* Evaluate new technology solutions based on business requirements.

* Coordinate implementation of new software and systems.

* Identify opportunities to automate repetitive business processes.

 5. POS & Outlet Technology

* Oversee technology systems used across Son of Swaad outlets.

* Coordinate POS, billing, inventory and other restaurant technology systems.

* Ensure proper IT setup for new outlets.

* Coordinate with POS/software vendors for installation, troubleshooting and upgrades.

* Establish standardized IT infrastructure requirements for company-owned and franchise outlets.

* Ensure critical outlet systems have appropriate backup and contingency arrangements.

 6. Cybersecurity & Data Protection

* Develop and implement the company's IT security policies.

* Protect company systems, accounts and data from unauthorized access.

* Implement appropriate antivirus/endpoint security solutions.

* Ensure two-factor authentication and strong access-control practices.

* Manage employee access permissions.

* Conduct regular security checks and vulnerability assessments.

* Educate employees about phishing, password security and other cyber threats.

* Establish appropriate data backup and recovery systems.

* Develop an IT incident response process.

 7. Cloud & Data Management

* Manage cloud-based systems and company data.

* Maintain appropriate access permissions for shared drives and cloud platforms.

* Establish structured file and folder management systems.

* Implement automated backups for critical business data.

* Ensure important company information is not dependent on individual employee accounts.

* Develop data recovery procedures for critical systems.

 8. IT Helpdesk & Employee Support

* Establish a structured IT support process for employees.

* Create a ticketing/helpdesk system for IT issues.

* Define response and resolution timelines for different types of issues.

* Monitor recurring technical problems and implement permanent solutions.

* Ensure employees receive timely technical support.

* Build or manage an internal IT support team as the organization grows.

9. Vendor Management

* Identify and evaluate IT vendors and service providers.

* Manage relationships with internet, hardware, software, POS, CCTV, cloud and other technology vendors.

* Negotiate pricing, contracts and service-level agreements.

* Monitor vendor performance.

* Ensure vendors meet agreed timelines and service standards.

* Maintain proper documentation of contracts, licenses and AMC agreements.

 10. IT Policies & SOPs

Develop and maintain IT policies and SOPs covering:

* Employee device usage

* Password management

* Email and communication systems

* Software installation

* Internet usage

* Data security

* Access control

* Device allocation

* IT asset management

* Employee onboarding/offboarding

* Backup and recovery

* Cybersecurity

* IT incident reporting

 11. Technology Planning & Automation

* Understand business requirements and recommend suitable technology solutions.

* Identify opportunities to automate manual processes.

* Work with management and different departments to improve technology adoption.

* Evaluate emerging technologies that can improve operational efficiency.

* Prepare annual IT budgets and technology roadmaps.

* Plan IT infrastructure according to the company's expansion plans.

 Key Deliverables

Within the first few months, the IT Head is expected to establish:

* Complete IT asset inventory

* Employee device allocation system

* Standardized employee IT onboarding/offboarding process

* Centralized email and user-access management

* Software/license inventory

* IT support/helpdesk process

* Cybersecurity framework

* Backup and disaster-recovery process

* IT policies and SOPs

* Standardized outlet IT setup

* Vendor database and AMC tracker

* IT budget and procurement process

* Technology roadmap for future expansion

Required Skills & Experience

 Must Have

* 3-5+ years of relevant IT experience.

* Strong experience in IT infrastructure and administration.

* Experience managing Windows/macOS environments.

* Strong understanding of networking and troubleshooting.

* Experience with cloud platforms and business applications.

* Knowledge of cybersecurity and data protection.

* Experience with hardware procurement and asset management.

* Strong vendor-management skills.

* Experience managing IT operations for multiple locations is highly preferred.

* Strong documentation and SOP-development skills.

* Ability to independently build IT systems and processes.

Candidate Profile

We are looking for someone who is:

* **Ownership-driven** – takes complete responsibility for IT operations.

* **Problem-solving oriented** – fixes root causes instead of repeatedly applying temporary solutions.

* **Process-oriented** – builds systems, documentation and SOPs.

* **Security-conscious** – understands that company data and access are critical assets.

* **Business-minded** – understands that IT should support business growth, not become a bottleneck.

* **Hands-on** – capable of handling technical issues while also managing vendors and teams.

* **Scalable in thinking** – can build systems that work for 20 outlets and continue to work when the company reaches 100+ outlets.

* **Strong communicator** – can explain technical issues clearly to non-technical employees and management.

# KPIs / Performance Parameters

The performance of the Head of IT will be evaluated on:

* IT system uptime and reliability

* Employee IT issue resolution time

* New employee IT setup turnaround time

* IT asset accuracy and accountability

* Software/license utilization and cost control

* Cybersecurity compliance

* Backup and data-recovery readiness

* Network reliability across locations

* Successful IT setup of new outlets

* Vendor performance

* IT cost optimization

* Implementation of automation and technology improvements

* Employee satisfaction with IT support

---

# Education

**Preferred:**

* Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field.

Relevant professional certifications in areas such as **networking, cybersecurity, cloud or IT service management** will be an advantage.

**If you are someone who wants to build an IT function rather than simply maintain computers, this role is for you.**