Front Desk Manager

Front Desk Manager

Job Responsibilities:

* Manage the daily operations of the front desk and reception area.

* Welcome and assist clients in a professional and friendly manner.

* Supervise and guide front desk executives/receptionists.

* Handle appointment scheduling, billing, and payment processing.

* Ensure smooth coordination between clients and salon staff.

* Answer phone calls, WhatsApp messages, and customer inquiries promptly.

* Maintain customer records and update the salon software.

* Resolve customer complaints professionally and ensure customer satisfaction.

* Monitor staff attendance, grooming, and front desk discipline.

* Prepare daily sales, cash, and appointment reports.

* Ensure the reception area is clean, organized, and presentable at all times.

* Job timings are 9:30 am to 7:30 pm.

Requirements:

* Minimum 1–3 years of experience as a Front Desk Manager .

* Excellent communication and customer service skills.

* Strong leadership and team management abilities.

* Good knowledge of billing software and MS Office.

* Ability to multitask and work under pressure.

* Professional appearance and positive attitude.