Customer Support Executive

Receive and process customer orders through phone, email, WhatsApp, or CRM systems.

Verify order details, pricing, product availability, and customer information.

Coordinate with the Sales, Warehouse, Production, and Logistics teams for order execution.

Generate sales orders, invoices, and dispatch documents.

Track order status and provide timely updates to customers.

Coordinate with transporters/courier partners for dispatch and delivery.

Ensure accurate and timely dispatch of orders.

Handle customer inquiries, complaints, and delivery-related issues.

Maintain records of orders, dispatches, and customer communications.

Prepare daily and monthly order tracking and dispatch reports.

Follow up on pending orders, backorders, and payment confirmations.

Ensure customer satisfaction throughout the order-to-delivery process.