Customer Care Executive

ob Description – CRM ExecutivePosition: CRM Executive

Department: Customer Relationship Management

Industry: Manufacturing

Location: Ludhiana, Punjab

Salary: ₹15,000 -20000 per month

Experience: 1–2 Years

Qualification: Graduate (B.Com, BBA, BA or equivalent)

Job SummaryWe are looking for a proactive and customer-focused CRM Executive to manage customer communication, maintain client records, coordinate with internal departments, and ensure timely resolution of customer queries. The ideal candidate should have good communication skills, basic computer knowledge, and experience with Microsoft Excel and Google Sheets.

• Key ResponsibilitiesHandle customer inquiries through phone, email, and WhatsApp.
• Maintain and update customer records in the CRM system.
• Coordinate with the Sales, Production, Dispatch, and Accounts teams for order updates.
• Provide customers with order status and delivery updates.
• Resolve customer complaints and ensure timely follow-up.
• Prepare daily customer follow-up and pending reports.
• Maintain accurate records of customer interactions.
• Assist the sales team with customer documentation and coordination.
• Ensure excellent customer service and maintain long-term client relationships.
• Perform other CRM and administrative tasks assigned by management.
• Required SkillsGood verbal and written communication skills.
• Basic knowledge of Microsoft Excel and Google Sheets.
• Good computer and data entry skills.
• Strong coordination and follow-up abilities.
• Problem-solving and customer-handling skills.
• Ability to work under pressure and meet deadlines.
• Positive attitude and willingness to learn.
• Key Performance Indicators (KPIs)Timely response to customer queries.
• Customer complaint resolution within the defined timeline.
• Accurate maintenance of customer records.
• Daily follow-up completion.
• High customer satisfaction and timely coordination with internal departments.

Working Hours