Technical Support Executive

We are looking for an HMIS Support Executive responsible for providing technical and functional support for Hospital Management Information Systems (HMIS). The candidate will assist hospital staff in resolving software issues, configuring modules, conducting training sessions, and ensuring smooth day-to-day operations of the hospital software.

The ideal candidate should possess good communication skills, problem-solving ability, and a basic understanding of hospital workflows.

• Key ResponsibilitiesUser SupportProvide first-level support to doctors, nurses, receptionists, pharmacists, laboratory staff, and administrators.
• Resolve user issues through phone, email, WhatsApp, remote desktop, or onsite visits.
• Handle software-related complaints and service requests.
• Maintain support tickets and follow SLA timelines.

HMIS Module SupportSupport users in modules such as:

• Patient Registration (OPD/IPD)
• Appointment Management
• Billing & Cash Counter
• Pharmacy
• Laboratory
• Radiology
• Nursing Station
• Doctor Dashboard
• Ward Management
• OT Management
• Inventory
• Blood Bank
• Accounts
• MIS Reports
• Insurance/TPA
• NABH Documentation
• ABHA Integration
• ABDM Services