Technical Support Executive
Inforida Technologies Private Limited
Technical Support Executive
Inforida Technologies Private Limited
Sushant Golf City, Lucknow
₹13,000 - ₹15,000 monthly
Fixed
₹13000 - ₹15000
Earning Potential
₹15,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
16 applicants
Job Description
Provide technical support to school administrators, teachers, parents, and staff via phone, email, WhatsApp, and ticketing systems.
Troubleshoot and resolve Software-related issues.
Assist customers with software setup, onboarding, and user training.
Log, track, and manage support tickets until closure.
Escalate complex issues to the development team when required.
Maintain detailed records of customer interactions and resolutions.
Conduct remote support sessions and system demonstrations.
Job role
Work location
1st Floor, Skyline Plaza 3, F-45, Golf City, Sector B Ansal API, Lucknow, Ahmamau, Uttar Pradesh 226030 Sushant Golf City, Lucknow
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Inforida Technologies Private Limited
Address
1st Floor, Skyline Plaza 3, F-45, Golf City, Sector B Ansal API, Lucknow, Ahmamau, Uttar Pradesh 226030 Sushant Golf City, Lucknow
Job posted by Inforida Technologies Private Limited
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