Social Media Marketing Executive

Job Description – Customer Engagement & Social Media Executive (Female)

Company: Jain Bandhu Saree Showroom

Location: Daliganj Bazar, Lucknow

Position: Customer Engagement & Social Media Executive

Job Type: Full-Time

About the Role

Jain Bandhu Saree Showroom is looking for a confident, well-spoken, and customer-friendly Female Customer Engagement & Social Media Executive. The ideal candidate should have excellent communication skills in English and Hindi and be able to interact with customers to enhance our online presence through testimonials, reviews, and social media engagement.

Key Responsibilities

Customer Engagement

-Welcome and interact with customers in a polite and professional manner.

-Build a positive relationship with customers and encourage them to share their shopping experience.

-Explain the benefits of sharing reviews and testimonials.

-Video Testimonials

-Request customers to record short video testimonials after their purchase.

-Assist customers in recording clear, high-quality testimonial videos.

-Ensure customers are comfortable and have provided consent before recording.

-Google Reviews

-Encourage satisfied customers to post genuine Google Reviews.

-Assist customers in submitting reviews by guiding them through the process.

-Maintain a daily record of reviews received.

-Social Media Growth

-Encourage customers to follow Jain Bandhu Saree Showroom on:

-Instagram

-Facebook

-YouTube

-Inform customers about ongoing offers, new collections, and social media updates.

-Help increase followers and customer engagement across all social media platforms.

-Content Support

-Capture photos and short videos of products and customer experiences when required.

-Coordinate with the marketing team for uploading content.

-Suggest creative ideas for social media posts and customer engagement.

-Daily Reporting

-Maintain daily records of:

-Video testimonials collected

-Google Reviews received

-Instagram followers gained

-Facebook followers gained

-YouTube subscribers gained

-Submit a daily performance report to the management.

-Required Skills

-Good spoken English and Hindi.

-Confident and presentable personality.

-Excellent communication and interpersonal skills.,Basic knowledge of Instagram, Facebook, YouTube, and Google Reviews.

-Comfortable using smartphones and social media applications.

-Positive attitude with a customer-first approach.

-Ability to convince customers politely without being pushy.

-Qualifications

-Minimum Qualification: 12th Pass (Graduate preferred).

-Experience in customer service, retail, telecalling, or social media will be an added advantage.

-Freshers with excellent communication skills are also welcome.

-Preferred Qualities

-Friendly and energetic personality.

-Smart, well-groomed, and professional appearance.

-Ability to work independently and achieve daily targets.

-Interest in fashion, sarees, and retail sales.

-Key Performance Indicators (KPIs)

-Number of customer video testimonials collected.

-Number of Google Reviews received.

-Growth in Instagram followers.

-Growth in Facebook followers.

-Growth in YouTube subscribers.

-Overall customer engagement and satisfaction.

-Work Location:

Jain Bandhu Saree Showroom

Daliganj Bazar, Lucknow

Salary: As per experience and interview performance.

This role is ideal for someone who enjoys interacting with people, is active on social media, and wants to contribute to building a strong online presence for a well-established saree showroom.

mobile no 7905278135

Job Description – Customer Engagement & Social Media Executive (Female)

Company: Jain Bandhu Saree Showroom

Location: Daliganj Bazar, Lucknow

Position: Customer Engagement & Social Media Executive (Female)

Job Type: Full-Time

About the Role

Jain Bandhu Saree Showroom is looking for a confident, energetic, and customer-friendly Female Customer Engagement & Social Media Executive. The ideal candidate should have excellent communication skills in English and Hindi and be passionate about interacting with customers to enhance our online presence.

Key Responsibilities

Customer Engagement

Welcome and assist customers visiting the showroom.

Interact professionally with customers and create a positive shopping experience.

Encourage customers to share their feedback after purchase.

Customer Testimonials

Convince satisfied customers to record short video testimonials.

Record high-quality testimonial videos using a mobile phone.

Ensure customers are comfortable and have given their consent before recording.

Google Reviews

Encourage customers to post genuine Google Reviews.

Assist customers in scanning the QR code or accessing the Google Review link.

Track and maintain a record of daily reviews.

Social Media Promotion

Encourage customers to follow Jain Bandhu Saree Showroom on:

Instagram

Facebook

YouTube

Inform customers about new arrivals, offers, and upcoming collections through social media.

Help increase followers, subscribers, and customer engagement.

Content Creation Support

Capture customer photos and short videos (with permission).

Assist in creating engaging reels and promotional content for social media.

Coordinate with the management for daily content updates.

Daily Reporting

Maintain a daily report of:

Video testimonials collected

Google Reviews received

Instagram followers gained

Facebook followers gained

YouTube subscribers gained

Customer feedback and engagement

Required Skills

Excellent spoken English and Hindi.

Confident, smart, and presentable personality.

Strong communication and convincing skills.

Basic knowledge of Instagram, Facebook, YouTube, and Google Business Profile.

Comfortable using smartphones and social media apps.

Positive attitude and customer-focused approach.

Qualification

Minimum: 12th Pass

Graduate preferred.

Experience in retail, customer service, telecalling, or social media is an advantage.

Freshers with good communication skills may also apply.

Desired Qualities

Friendly and enthusiastic personality.

Good grooming and professional appearance.

Self-motivated and target-oriented.

Interest in fashion and customer service.

Performance Indicators (KPIs)

Number of video testimonials collected.

Number of Google Reviews received.

Growth in Instagram followers.

Growth in Facebook followers.

Growth in YouTube subscribers.

Customer satisfaction and engagement.

Work Location

Jain Bandhu Saree Showroom

Daliganj Bazar, Lucknow

Salary: As per experience and interview performance.

Apply Now

📞 Contact: 7905278135

Join our team and help us create memorable customer experiences while growing the digital presence of one of Lucknow's trusted saree showrooms.