Senior Tele Sales Executive

Position: Senior Telesales Executive

Company: Digidonar Teleservices

Department: Sales & Business Development

Location: [Location]

Reporting To: Sales Manager / Business Head

About Digidonar TeleservicesDigidonar Teleservices is a customer-centric organization specializing in telesales, customer acquisition, lead generation, and business support services. We are committed to delivering exceptional customer experiences while helping businesses achieve their growth objectives.

Job SummaryWe are looking for an experienced and dynamic Senior Telesales Executive to join our sales team. The ideal candidate will be responsible for generating sales through outbound and inbound calls, building strong customer relationships, achieving sales targets, and supporting junior team members in improving their performance.

The candidate should possess excellent communication, negotiation, and customer-handling skills with a proven track record in telesales and business development.

• Key ResponsibilitiesSales & Revenue GenerationConduct outbound sales calls to prospective and existing customers.
• Promote company products and services effectively.
• Convert leads into successful sales opportunities.
• Meet and exceed monthly, quarterly, and annual sales targets.
• Identify customer needs and provide suitable solutions.
• Lead ManagementFollow up on leads generated through various marketing channels.
• Maintain and update customer databases and CRM records.
• Track lead status and ensure timely follow-ups.
• Customer Relationship ManagementBuild and maintain strong customer relationships.
• Address customer queries and concerns professionally.
• Ensure customer satisfaction and long-term retention.
• Team SupportAssist in mentoring and guiding junior telesales executives.
• Share effective sales strategies and best practices.
• Support team leaders in achieving departmental goals.
• Reporting & DocumentationPrepare daily, weekly, and monthly sales reports.
• Maintain accurate records of calls, sales, and customer interactions.
• Provide feedback on customer requirements and market trends.
• Required QualificationsBachelor's Degree in Business Administration, Marketing, Commerce, or a related field.
• Minimum 3–5 years of experience in telesales, telemarketing, customer acquisition, or inside sales.
• Experience in telecom, BPO, fintech, banking, or service industries will be preferred.
• Required SkillsExcellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Customer-focused attitude with excellent interpersonal skills.
• Ability to handle objections and close sales effectively.
• Proficiency in CRM software and MS Office applications.
• Strong analytical and problem-solving skills.
• Ability to work in a target-driven environment.
• Key Performance Indicators (KPIs)Achievement of sales targets.
• Lead conversion rate.
• Customer acquisition and retention.
• Call productivity and follow-up efficiency.
• Revenue contribution and business growth.
• Compensation & BenefitsAttractive salary package.
• Performance-based incentives and bonuses.
• Career growth and promotion opportunities.
• Professional training and skill development programs.
• Employee-friendly work environment.
• Working ConditionsFull-time position.
• Working hours as per company policy.
• Flexibility to work additional hours during business requirements.

Equal Opportunity StatementDigidonar Teleservices is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all employees can grow and succeed based on their skills, performance, and dedication.