IT Coordinator

1. Client Handling & Coordination

• Communicate with clients regarding software requirements, issues, and feedback.
• Handle client queries through phone, email, WhatsApp, and online meetings.
• Maintain professional relationships with existing clients.
• Conduct regular follow-ups to ensure client satisfaction.
• Coordinate software demonstrations and client training sessions.
• Understand client requirements and communicate them to the development team.

2. Software Implementation & Support

• Coordinate software installation, configuration, and implementation at client locations.
• Assist clients in using software applications and resolving operational issues.
• Provide first-level technical support for web and mobile applications.
• Monitor reported bugs and coordinate with developers for timely resolution.
• Maintain records of complaints, support tickets, and their resolution status.

3. Internal Team Coordination

• Coordinate with developers, testers, and technical teams.
• Track software development tasks and project progress.
• Follow up on pending technical issues and ensure timely closure.
• Participate in software testing and provide feedback.
• Prepare daily and weekly work progress reports.

4. Documentation & Reporting

• Maintain client databases and software implementation records.
• Prepare user manuals, training documents, and software-related reports.
• Maintain records of client communication, requirements, and feedback.
• Prepare status reports for management.

5. Software Operations

• Monitor day-to-day software operations and client usage.
• Assist in software updates, deployment coordination, and testing.
• Coordinate subscription renewals and client follow-ups.
• Ensure timely communication regarding software maintenance and updates.
• Required Skills & QualificationsGraduate in Computer Science, IT, BCA, MCA, B.Tech, or equivalent.
• Basic understanding of web applications, software, databases, and IT systems.
• Good communication and client-handling skills.
• Basic knowledge of MS Excel, Word, email, and documentation.
• Ability to understand technical problems and coordinate with developers.
• Good problem-solving and follow-up skills.
• Ability to manage multiple clients and tasks simultaneously.
• Preferred SkillsKnowledge of PHP, MySQL, HTML, and web-based applications.
• Basic understanding of software development and testing.
• Experience in HMIS, ERP, CRM, or healthcare software.
• Experience in client onboarding, software implementation, and technical support.
• Key Performance Indicators (KPIs)Timely resolution and follow-up of client complaints.
• Client satisfaction and relationship management.
• Successful software implementation and onboarding.
• Effective coordination with the development team.
• Timely completion of assigned tasks.
• Accuracy of documentation and reporting.
• Personal AttributesResponsible and self-motivated.
• Professional approach towards clients.
• Good verbal and written communication.
• Strong coordination and organizational skills.
• Willingness to learn new technologies and software products.