BPO Telecaller BANKING PROCESS

ob Summary:

We are looking for a motivated and customer-focused Personal Loan Telecaller to generate leads, assist customers with personal loan inquiries, and help them through the loan application process.

Key Responsibilities:

* Make outbound calls to prospective customers.

* Explain personal loan products, features, eligibility, and interest rates.

* Understand customer requirements and recommend suitable loan options.

* Generate and qualify leads for the sales team.

* Collect and verify customer documents.

* Follow up with customers until loan disbursement.

* Maintain accurate records of calls and customer interactions in CRM.

* Achieve daily, weekly, and monthly calling and conversion targets.

* Ensure compliance with company and banking guidelines.

Required Skills:

* Excellent communication and interpersonal skills.

* Strong convincing and negotiation abilities.

* Basic knowledge of MS Excel and CRM software.

* Ability to work in a target-driven environment.

* Good customer service and follow-up skills.