BPO Process Trainer

Job Responsibilities-

•      Ensure successful execution of training needs

•      Measure program training effectiveness

•      Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.

•      Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

•      Send reports/MIS to the Operations team on the progress/pending status of activities

•      Participate in Internal & External Calibrations

•      Manage Knowledge Check for New Hires & Production Staff

•      Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

•      Very Strong written and verbal communication skills (English)

•      Customer/ Client Handling Skills

•      Open to Work in 24X7, 6 days working Rotational

 Desired Candidate Profile-

• Graduate

• Min 1 years’ experience as a Trainer (Mandate)

• Strong understanding of and experience in product training in domestic / International BPO domain