Front Desk Associate

Job Title: Front Desk Executive (With Accommodation)

Location: Lonavala, Maharashtra

Employment Type: Full-time

About the Role

We are seeking a professional, high-energy Front Desk Executive to join our hospitality team in Lonavala. This role is ideal for a proactive individual who possesses a strong blend of administrative efficiency, basic financial acumen, and exceptional interpersonal skills. We are looking for someone with leadership potential who is ready to step up and manage front-of-house operations effectively.

Key Responsibilities

• Guest Relations: Welcome guests, manage check-ins/check-outs, and deliver outstanding customer service.
• Front Desk Operations: Handle reservations, manage telephonic and email inquiries, and coordinate with housekeeping.
• Basic Accounting: Maintain accurate daily billing, handle cash/digital transactions, and manage basic ledger entries.
• Leadership & Ownership: Take initiative in resolving guest complaints and managing desk schedules.

Requirements & Qualifications

• Communication: Exceptional verbal and written communication skills (English, Hindi, and Marathi preferred).
• Tech Savvy: Strong computer skills, including proficiency in MS Office (Word, Excel) and basic property management software.
• Finance Basics: Prior experience or solid understanding of basic accounting and cash handling.
• Traits: Strong problem-solving abilities, a grooming standard fit for luxury hospitality, and leadership drive.

What We Offer

• On-site accommodation provided at the resort.
• Duty meals included.
• Clear pathway to assistant management and leadership roles.