Telecaller

Key Responsibilities

• Outbound/Inbound Calls: Making cold/warm calls to prospective clients and answering incoming inquiries.
• Sales & Lead Generation: Pitching products/services to persuade customers to buy or book appointments.
• Customer Service: Addressing complaints, troubleshooting issues, and providing information.
• Data Management: Updating and maintaining accurate customer records, contact details, and call logs in CRM systems.
• Target Achievement: Meeting daily/monthly targets for call volume, sales, or lead generation.
• Following Scripts: Adhering to company guidelines and scripts while maintaining a professional, persuasive tone. Jobsoid +6

Required Skills and Qualifications

• Communication: Excellent verbal communication and listening skills.
• Interpersonal Skills: Ability to build rapport, handle rejection gracefully, and remain patient under pressure.
• Technical Proficiency: Basic computer skills (MS Office, CRM software) and professional telephone etiquette.
• Experience: Previous experience in telecalling, telemarketing, or customer service is often required.
• Education: High school diploma or equivalent; higher education can be an advantage. Betterteam +4

Common Challenges

Telecallers must be resilient, as the job involves high call volumes, repetitive tasks, handling potential rejection, and working under strict performance pressure.