Operation Manager

Job Description – Business Development Manager / Operations ManagerUrgent Hiring

Security Systems Industry

Designation: Business Development Manager / Operations Manager

Department: Business Development / Operations

Experience: 5–8 Years

Qualification: Graduate / Diploma in Electronics or Electrical Engineering preferred

Team Handling: Approximately 15 Members

Industry: CCTV, Fire Alarm, Security Systems & Electronic Installation Services

1. Job SummaryWe are looking for an experienced and result-oriented professional for the position of Business Development Manager / Operations Manager with a strong background in the Security Systems and Electronics Industry.

The candidate must have practical experience in CCTV camera installation, electronic security systems, installation, maintenance, and servicing. The candidate should also have experience handling a team of approximately 15 employees and conducting business meetings and coordination with Government clients and departments.

2. Key ResponsibilitiesA. Technical & Industry Experience

1. Must have good knowledge of CCTV camera installation, configuration, troubleshooting, and maintenance.
2. Experience in Fire Alarm Systems (FAS), Security Alarm Systems (SAS), and other electronic security systems.
3. Knowledge of electronic equipment installation, repair, servicing, and maintenance.
4. Ability to understand technical specifications, project requirements, and site surveys.
5. Handle technical issues and ensure quality installation and service delivery.

B. Government Client Handling & Business Development

1. Must have experience attending and conducting meetings with Government clients, officials, and departments.
2. Develop and maintain professional relationships with Government departments and institutional clients.
3. Identify new business opportunities related to CCTV, FAS, SAS, and electronic security systems.
4. Participate in client meetings, project discussions, presentations, and technical negotiations.
5. Understand Government project requirements, tenders, BOQs, and technical specifications.
6. Prepare business proposals, quotations, and project presentations.
7. Follow up with Government clients for new projects, approvals, and business opportunities.
8. Coordinate with OEMs, vendors, and business partners for project execution.

C. Team Handling & Operations Management

1. Manage and supervise a team of approximately 15 technicians, engineers, and field staff.
2. Allocate daily responsibilities and monitor team performance.
3. Ensure timely completion of installation, maintenance, and service projects.
4. Manage manpower planning and field activities.
5. Resolve customer complaints and operational issues.
6. Conduct regular team meetings and provide guidance to team members.
7. Monitor project progress, service quality, and customer satisfaction.

D. Reporting & Management Coordination

1. Prepare daily, weekly, and monthly MIS reports.
2. Monitor project execution, installation status, and service reports.
3. Coordinate with management regarding project progress and business development.
4. Ensure proper documentation and reporting of all activities.
5. Monitor project timelines and ensure timely delivery.

• 3. Required Skills & CompetenciesStrong technical knowledge of CCTV cameras and security systems.
• Experience in electronic installation, maintenance, and servicing.
• Knowledge of FAS and SAS will be an added advantage.
• Experience in handling Government clients and conducting official meetings.
• Knowledge of Government tenders, GeM, BOQ, and project documentation will be preferred.
• Strong leadership and team management skills.
• Ability to manage approximately 15 team members.
• Excellent communication, presentation, and negotiation skills.
• Good knowledge of MS Excel, Word, and MIS reporting.
• Willingness to travel for Government meetings and project/site visits.
• 4. Preferred Candidate ProfileMinimum 5–8 years of relevant industry experience.
• Must have worked in the CCTV / Security Systems / Electronics industry.
• Should have experience managing a technical or field operations team of 10–15 members.
• Must have experience dealing with Government clients and attending official meetings.
• Should understand both technical and commercial aspects of security system projects.
• Candidates with experience in Government projects, institutional projects, and OEM business will be preferred.