International Voice Process Agent

Job Title: Tele Sales Associate / Assistant City Manager

Location: Naktala & Ballygunge Place, Kolkata

Employment Type: Full-time (Work from Office)

Reporting To: Operations Manager

Key Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately
• Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
• ·Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
• Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
• Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
• Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
• Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account.
• Responsible for sustaining and growing the city’s revenue with full P&L accountability.
• Gather customer feedback and report insights to the team to improve product/service offerings.
• Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
• Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

 Qualifications

• Experience: Prior experience in tele calling, chat support and sales is mandatory
• Technical Skills: Proficiency with CRM software and Microsoft Office.
• Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

Skills & Competencies

• Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
• Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
• Time Management: Efficient at managing time and handling multiple calls and follow-ups.
• Problem-Solving: Ability to handle objections and provide solutions to customer issues.
• Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.

Office Timing:

9 Hours Shift with Weekly off on any day between Mon to Thursday)