International Customer Support Executive

Red Hibiscus Info Solutions

Salt Lake City, Kolkata/Calcutta

โ‚น19,000 - โ‚น27,000 monthly

Fixed

โ‚น19000 - โ‚น27000

Earning Potential

โ‚น27,000

Work from Office

Full Time

Night Shift

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

49 applicants

Benefits include: PF, ESI (ESIC), 5 working days, One-way cab

Job Description

๐Ÿ“Œ Position: Customer Support Executive โ€“ International Voice (Inbound) / Chat Process


  • โœ… Eligibility CriteriaMinimum Qualification: 10+2 (HSC) or above
  • Graduates and undergraduates are welcome
  • Freshers and experienced candidates can apply
  • Excellent English communication skills are mandatory:
  • Must be comfortable working in rotational night shifts


  • Voice Process: Strong verbal communication skills
  • Chat Process: Strong written communication and typing skills


๐Ÿ’ฐ Salary & Benefits :

International Voice Process CTC: โ‚น27,000 per month & In-Hand Salary: โ‚น24,000 per month

International Chat Process : CTC: โ‚น22,000 per month & In-Hand Salary: โ‚น19,000 per month


๐Ÿ•’ Work Schedule

5 Days Working

  • 2 Rotational Weekly Offs
  • International Night Shift
  • Operational Window: 4:00 PM to 11:00 AM
  • Any 9-hour shift within the operational window
  • ๐ŸŽ“ Training: Paid training conducted during daytime hours
  • ๐Ÿš– Cab Facility Available during odd hours (11:00 PM to 5:00 AM)
  • Either Pick-up or Drop facility provided

๐Ÿ’ผ Key Responsibilities:

(International Voice Process)

  • Handle inbound calls from international customers professionally.
  • Understand customer concerns and provide prompt and accurate resolutions.
  • Assist customers with product, service, account, and order-related queries.
  • Deliver an exceptional customer experience during every interaction.


Chat Process

  • Assist international customers through live chat support.
  • Resolve customer queries accurately and professionally.
  • Maintain high response quality and customer satisfaction.


๐Ÿ“ข Apply Now! Whether you're a Fresher looking to start your career or an Experienced Professional seeking new opportunities, we'd love to hear from you.

Job role

Work location

Salt Lake City, Kolkata, West Bengal, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Any experience

Education

12th Pass

Skills

Blended process, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process

English level

Good (Intermediate / Advanced) English

Age limit

18 - 35 years

Gender

Any gender

About company

Name

Red Hibiscus Info Solutions

Address

Salt Lake City, Kolkata, West Bengal, India

Job posted by Red Hibiscus Info Solutions

FAQs about this job

Show all

Apply for job