Customer Support Executive

Customer Engagement

Handle inbound calls, WhatsApp, email, and social media inquiries.

Provide product information, pricing, availability, and order status updates.

Offer styling or fabric suggestions to enhance customer experience.

Online Sales & Order Management

Convert leads from social media, website, and marketplaces into confirmed sales.

Assist customers with order placement, payment, and delivery tracking.

Coordinate with the operations team to ensure timely dispatch.

Digital Interaction

Conduct live video calls, virtual shopping sessions, and product demonstrations.

Support social media sales initiatives (Instagram/Facebook/WhatsApp).

Customer Feedback & Reporting

Maintain records of customer interactions and sales in Excel/CRM.

Collect feedback to help improve products and service.