Customer Care Executive

Broad Responsibilities/ Major Deliverables: • Handling inbound voice process for assisting customers with resolving their questions. • Excellent opportunities for Freshers. • Listening to and understanding the customer’s requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions – probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. • Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner