Call Quality Analyst
Teleminds Infotech
Call Quality Analyst
Teleminds Infotech
Salt Lake City, Kolkata/Calcutta
₹16,000 - ₹20,000 monthly
Fixed
₹16000 - ₹20000
Earning Potential
₹20,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
62 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC), One-way cab
Job Description
Job Title: Call Quality Analyst
Location: Salt Lake Sector V, Kolkata
Company: Teleminds Infotech Pvt Ltd..
Shift Timings : 6:00am to 3:00pm (Monday to Saturday)
8:00am to 5:00pm(Monday to Saturday)
3:00pm to 12:00pm (Monday to Saturday)
We are hiring for Call Quality Analyst.
Freshers are welcome to apply!
Key Responsibilities:
- Monitor, evaluate and auditing inbound and outbound calls.
- Identify areas for improvement and provide feedback.
- Maintain quality assurance standards and compliance.
- Prepare call analysis reports and share insights with the management.
Requirements:
- Prior experience in a similar role (1-2 years preferred).
- Fluency in English is mandatory
- Strong listening skills.
- Proficiency in Excel & Word.
- Attention to detail and a proactive approach.
Share your CV - HR PRIYADARSHINI 9123761574
Job role
Work location
Megatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
bpo, Customer support, Blended process, Domestic BPO, QA knowledge, Call analysis, Call recording, Call monitoring, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
20 - 35 years
Gender
Any gender
About company
Name
Teleminds Infotech
Address
Megatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Teleminds Infotech
FAQs about this job
Show all