Relationship Manager

Job Title: Relationship Manager

Location: Ballygunge Place, Kolkata

Employment Type: Full-time (Work from Office)

Reporting To: Chief Operating Officer / City Manager

Key Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately
• Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
• ·Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
• Maintain accurate and up-to-date records of all interactions, sales, and inquiries in the CRM system.
• Follow up with potential leads to nurture relationships, track customer progress, and close sales as required.
• Ensure zero tolerance for missed leads, delayed responses, or untracked opportunities.
• Follow up with the therapists to ensure whether the payment has been collected and in case of cash payment whether the same has been transferred to the company bank account.
• Responsible for sustaining and growing the city’s revenue with full P&L accountability.
• Gather customer feedback and report insights to the team to improve product/service offerings.
• Meet daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
• Work closely with the sales and marketing teams to support campaigns, promotions, and any initiatives.

 Qualifications

• Experience: Prior experience in tele calling, chat support and sales is mandatory
• Technical Skills: Proficiency with CRM software and Microsoft Office.
• Language Skills: Strong communication skills in English (Verbal & Written), Hindi (Verbal) and Bengali (Verbal)

Skills & Competencies

• Communication: Strong verbal communication skills with a friendly and persuasive demeanour.
• Customer Focused: Excellent listening skills and the ability to empathize with customers' needs.
• Time Management: Efficient at managing time and handling multiple calls and follow-ups.
• Problem-Solving: Ability to handle objections and provide solutions to customer issues.
• Target-Driven: Self-motivated with a desire to achieve sales targets and contribute to team success.

 Office Timing:

9 Hours Shift with Weekly off on any day between Mon to Thursday)

Remuneration

Salary will be depended on the last salary along with the performance in the interview

The candidate will be eligible for sales incentives after completing 3 months of service