Customer Support Executive

Wholesale Billing & Dispatch Coordinator

CompanyGriho Udyog Private Limited

Job LocationSodepur–Barasat Road, Muragacha, Opposite BDO Office, Kolkata – 700110

Job TypeFull-Time | Work From Office

Salary₹12,000 – ₹15,000 per month

Negotiable based on experience, skills and interview performance

Job DescriptionGriho Udyog Private Limited is looking for a responsible and organised Wholesale Billing & Dispatch Coordinator to handle wholesale customer orders, billing support, stock coordination, dispatch follow-up and customer communication.

The candidate will work closely with the Sales, Accounts and Godown/Dispatch teams.

This is primarily an office-based coordination role and not a field-sales job.

• Key ResponsibilitiesReceive and process wholesale customer orders
• Prepare Delivery Notes / Delivery Orders in Tally
• Assist with Sales Invoice Entry
• Check stock availability before confirming customer orders
• Coordinate with godown staff for material preparation
• Coordinate material dispatch and delivery schedules
• Maintain pending order and pending dispatch records
• Communicate with customers through phone and WhatsApp
• Follow up regarding orders, delivery and outstanding payments
• Assist in stock and inventory checking
• Maintain customer, order and product records
• Maintain price lists and other required business records
• Coordinate with Sales, Accounts and Godown teams
• Check official emails and communicate important matters
• Report pending orders, dispatch issues and discrepancies to Management
• Perform other reasonable billing, dispatch and office coordination work as assigned
• Required SkillsBasic knowledge of Tally / Tally Prime
• Delivery Note / Delivery Order Entry
• Basic Sales Billing knowledge
• Basic MS Excel
• Basic computer knowledge
• Customer handling and follow-up ability
• Stock and inventory understanding
• Good numerical accuracy
• Good phone and WhatsApp communication
• Ability to coordinate with multiple departments
• Responsible, punctual and organised working style

Preferred Experience1–3 years of experience in any of the following will be preferred:

• Wholesale / Distribution business
• Billing & Dispatch
• Sales Coordination
• Dealer / Distributor office
• Building Materials
• Tiles / Sanitaryware / Plumbing / Hardware
• Inventory / Godown Coordination

EducationHigher Secondary / Graduate

• LanguageBengali – Required
• Hindi – Required
• Basic English – Preferred
• Employment TermsOffice Timing: 9:00 AM – 8:00 PM
• Lunch Break: 40 Minutes
• Weekly Holiday: Wednesday
• Probation Period: 15 Days
• Annual Bonus: From 2027, one month’s salary, subject to company policy and active service
• Annual Increment: First review in January 2028
• Paid Holidays: 10 days per year as per company holiday calendar
• Attendance: No Work No Pay for unauthorised/unapproved absence
• Extra Duty Payment: Management-approved extra work payable at 1.5× normal daily payment
• Resignation Notice Period: 15 Days

Candidate ProfileWe are looking for someone who can handle both computer-based work and practical coordination.

The role is not only data entry. The candidate should be comfortable with customer follow-up, order tracking, stock checking and dispatch coordination.

Company: Griho Udyog Private Limited

Contact Person: Rajib Roy

For Apna, I would keep the title exactly as “Wholesale Billing & Dispatch Coordinator” because it is specific enough to attract relevant candidates without making the role sound like pure accounting or field sales.

make a shorter version

Job Title: Wholesale Billing & Dispatch Coordinator

Company: Griho Udyog Private Limited

Location: Muragacha, Sodepur–Barasat Road, Kolkata – 700110

Salary: ₹12,000–₹15,000/month, negotiable

Job Type: Full-Time | Work From Office

We are hiring a responsible candidate for wholesale billing, customer follow-up, stock checking and dispatch coordination.

Key Responsibilities:

• Delivery Note / Delivery Order entry in Tally
• Basic Sales Invoice entry
• Customer order and payment follow-up
• Stock availability checking
• Godown and dispatch coordination
• Maintain pending order / dispatch records
• Basic Excel, email and office record handling

Required Skills:

Tally/Tally Prime, MS Excel, billing knowledge, customer communication, basic inventory knowledge and good numerical accuracy.

Preferred Experience: 1–3 years in wholesale, distribution, billing, dispatch, building materials or dealer/distributor office.

Office Time: 9:00 AM–8:00 PM

Lunch: 40 minutes

Weekly Holiday: Wednesday

Probation: 15 days

Paid Holidays: 10 days/year

Bonus: One month’s salary from 2027, as per company policy

Increment: First review in January 2028

Extra Duty: 1.5× normal daily payment when approved

Notice Period: 15 days

Attendance: No Work No Pay for unauthorized absence

Languages: Bengali & Hindi required; basic English preferred.