Customer Relations Executive

Job Description – Telecaller (Sales)Position: Telecaller – Sales

Department: Sales & Marketing

Location: Kalamassery, Kochi

Employment Type: Full-Time

Salary: ₹22,000 – ₹25,000 per month + Performance Incentives

Reporting To: Sales Manager

About the RoleWe are looking for a proactive, confident, and customer-focused Telecaller (Sales) to join our Sales & Marketing team. The ideal candidate will be responsible for generating qualified leads, engaging prospective customers, and supporting the sales team by scheduling appointments and nurturing customer relationships. Candidates with experience in the construction, real estate, or building materials industry will be preferred.

• Key ResponsibilitiesMake outbound calls to prospective customers to generate sales leads.
• Introduce and promote the company's construction, renovation, interior, and landscaping services.
• Follow up on inquiries received through websites, social media, digital marketing campaigns, and referrals.
• Qualify leads and schedule meetings or site visits for the sales team.
• Build and maintain strong customer relationships through regular follow-ups.
• Maintain accurate customer records, call logs, and lead status in CRM software.
• Understand customer requirements and provide appropriate service information.
• Coordinate with the Sales and Project teams to ensure timely customer support.
• Achieve daily, weekly, and monthly calling and lead generation targets.
• Handle customer queries professionally and escalate complex issues when required.
• Stay updated on company services, pricing, and promotional offers.
• EligibilityBachelor's Degree or Diploma in any discipline.
• 1–3 years of experience in Telecalling, Telesales, Inside Sales, Customer Service, or Lead Generation.
• Experience in the construction, real estate, infrastructure, or building materials industry will be an added advantage.
• Required SkillsExcellent verbal communication in English and Malayalam
• Hindi communication is an added advantage
• Strong telecalling and customer handling skills
• Lead generation and qualification
• Sales negotiation and persuasion skills
• Customer Relationship Management (CRM)
• Follow-up and coordination
• MS Office (Word, Excel, Outlook)
• Time management and multitasking
• Ability to work under sales targets
• Key CompetenciesPositive attitude and self-motivation
• Strong interpersonal skills
• Customer-centric approach
• Problem-solving ability
• Team player with excellent coordination skills
• Result-oriented mindset
• Professional telephone etiquette
• Salary & Benefits₹22,000 – ₹25,000 per month
• Performance-Based Incentives
• Mobile Allowance
• Career Growth Opportunities
• Training & Development Programs
• Supportive and Professional Work Environment

Work LocationKalamassery, Kochi (Work from Office)

• Preferred Candidate ProfileExperience in telecalling, telesales, or inside sales.
• Construction or real estate industry exposure is preferred.
• Ability to convert inquiries into qualified business opportunities.
• Excellent communication, follow-up, and relationship-building skills.
• Immediate joiners will be given preference.