Guest Relation Executive
Ciel Hr service
Guest Relation Executive
Ciel Hr service
Kengeri
₹16,000 - ₹20,000 monthly*
Fixed
₹16000 - ₹18000
Average Incentives*
₹2,000
Earning Potential
₹20,000
You can earn more incentive if you perform well
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
1 applicants
Benefits include: Overtime Pay, PF, Travel Allowance (TA), Flexible Working Hours, Health Insurance, Two-way cab
Job Description
- Key ResponsibilitiesWelcome guests warmly and assist them throughout their visit
- Handle guest queries, feedback, and complaints in a polite and professional manner
- Provide accurate information about rides, shows, tickets, timings, safety rules, and facilities
- Resolve guest issues promptly and escalate complex matters when required
- Assist guests with special needs, senior citizens, and families
- Coordinate with operations, security, and housekeeping teams to ensure smooth guest service
- Maintain guest service counters and ensure all materials are up to date
- Collect guest feedback and help improve service quality
- Ensure compliance with Wonderla’s safety and service standards
- Skills & CompetenciesExcellent communication and interpersonal skills
- Strong problem-solving and conflict-handling abilities
- Customer-focused attitude with a friendly personality
- Ability to work under pressure and handle large crowds
- Team player with a positive and proactive approach
- Basic computer knowledge (MS Office, ticketing systems preferred)
- QualificationsGraduate or Diploma in Hospitality, Tourism, or any related field (preferred)
- Prior experience in customer service, hospitality, or amusement parks is an advantage
- Freshers with strong communication skills may also apply
- Working ConditionsWillingness to work in shifts, weekends, and holidays
- Ability to stand for long hours and work outdoors when required
- What Wonderla OffersDynamic and fun work environment
- Opportunities for learning and career growth
- Competitive salary and employee benefits
Job role
Work location
Wonderla, Mysore Road, Bengaluru, Karnataka, India
Department
Restaurant / Hospitality / Tourism
Role / Category
Front Office & Guest Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 25 years
Gender
Female
About company
Name
Ciel Hr service
Address
Wonderla, Mysore Road, Bengaluru, Karnataka, India
Job posted by Ciel Hr service
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