Front Office Executive cum Admin

Position Overview

Job Title: Insurance Office Administrator

Organization: Askusnext global solutions private limited

The Office administrator runs the day-to-day administration of the insurance office — policy documentation, customer coordination, POSP portal operations, and staff attendance.

Key Responsibilities

Policy & Documentation

• Prepare, verify and file policy documents (motor, health, life) and loan documents

• Follow up on policy renewals and premium due dates with customers

• Maintain physical and digital filing for policies, claims, KYC documents

• Enter and update customer and policy data on the InsuranceDekho POSP portal

• Track commission statements and reconcile payouts

• Raise and follow up on claim intimations with the insurer

Customer Coordination

• Handle inbound customer calls/WhatsApp queries on policy status, claims, renewals

• Coordinate with field agents for document collection and signatures

Staff & Office Administration

• Maintain daily attendance records and leave tracking for office/field staff

• Manage office supplies, petty cash and vendor payments

• Schedule meetings, maintain staff records and basic HR documentation

• Prepare weekly/monthly reports on policies issued, renewals pending, and attendance for the founder

Required Qualifications & Skills

• Any graduate (Commerce/Business preferred); insurance or finance background is a plus

• 1–3 years of office administration or back-office experience; insurance/loans industry experience preferred

• Comfortable with MS Excel/Google Sheets, WhatsApp Business, and basic data entry

• Good spoken and written Tamil and English; local travel-area familiarity (Coimbatore/Karamadai) helpful

• Organized, detail-oriented, able to independently track renewals, attendance and payments

• Basic understanding of insurance products and POSP/IRDAI norms is an advantage (can be trained on the job)