JC Home Delivery Lead

Job Title:

JC Operations – Jio Home Delivery (JHD)

Job Description / Responsibilities:

• Responsible for Jio Home Delivery (JHD) operations at JC level
• Manage and supervise various outbound channels to ensure high service levels for JHD customers
• Recruit, train, and deploy outbound direct sales agents in the JC area as per assigned targets
• Conduct and monitor refresher training on JHD processes and product knowledge
• Drive lead acceptance and lead delivery on a daily basis
• Ensure JC-level master configurations on the JHD platform (Agents, Stores, PIN Codes, Products)
• Plan JC territory to ensure 100% manpower coverage
• Supervise and manage General Trade & Own Store Promoters (xDSS) for home delivery
• Propose and implement process improvements to enhance customer experience
• Monitor and collect competitor and industry insights, initiatives, policies, and best practices

Required Skills & Profile:

• Experience in sales operations, field operations, or telecom/home delivery operations
• Strong team management and training skills
• Good communication and coordination abilities
• Comfortable with field operations and target-driven roles

📧 Email your CV: dibyendu.adhikari@ril.com

🚶 Walk-in Interview

🗓 Date: 17th January 2026

📍 Venue:

Reliance Jio Office (Jio Center)

Garifa, Naihati, North 24 Parganas

Sree Tulsi Ram Bhaban

PIN – 743165