Telecaller

Outbound Calling: Proactively calling prospects to generate leads or sell products/services.

Inbound Calling: Handling incoming customer queries, complaints, and requests.

Customer Relationship Management: Building rapport, identifying needs, and providing solutions.

Database Management: Updating and maintaining accurate records of calls and customer information.

Target Achievement: Meeting daily, weekly, or monthly sales and productivity quotas.

Following Scripts: Utilizing provided scripts to maintain brand consistency while adapting to client responses.

Required Skills and Qualifications

• Communication: Excellent verbal and written skills, with proficiency in English and regional languages.
• Computer Proficiency: Experience with CRM software and MS Office (Word, Excel).
• Interpersonal Skills: Active listening, negotiation, and persuasion skills.
• Experience: Previous experience in sales or customer service is often required, but freshers are frequently accepted.
• Education: Typically a high school diploma or higher.