Telecalling Executive

Sales Appointment Setting 

 Make outbound calls to prospective customers from company databases and marketing campaigns.

 Introduce the company's products and services professionally.

 Identify customer requirements and qualify leads.

 Schedule meetings for Sales Executives with qualified prospects.

 Confirm appointments one day before scheduled meetings.

 Follow up with customers who requested quotations or additional information.

 Maintain regular communication with existing customers for repeat business opportunities. 

Service Appointment Coordination

 Receive service requests from customers.

 Register complaints and service requirements accurately.

 Schedule service visits for technicians based on priority and location.

 Coordinate with the service department regarding technician availability.

 Inform customers about appointment timings.

 Follow up after service completion to obtain customer feedback.

 Escalate unresolved customer complaints to the Service Manager.