E-commerce Sales Executive

JOB DESCRIPTION

Position - Sales Executive

Experience - 0 to 2 years

Location - Sitapura, Jaipur, Rajasthan

Department - Sales & BD

About Eco Mitra Tablewares Pvt. Ltd.

Eco Mitra is a premium, end-to-end packaging solutions company serving the HORECA industry (Hotels, Restaurants, and Cafés). We are among the leading importers of premium packaging cups from China, offering a wide range of innovative packaging products backed by in-house customisation and branding capabilities. Our mission is to help businesses elevate their brand identity through high-quality, customised, and innovative packaging solutions.

About the Role

We are looking for an experienced and target-oriented Sales Executive to manage online sales channels, the company website, and Indian e-commerce marketplaces. The primary responsibility is to handle customer enquiries, actively follow up with leads, and convert enquiries into confirmed sales. This is a sales and order-conversion role, not a social media promotion or digital marketing role.

Key Responsibilities

• Handle all enquiries received through the company website, e-commerce marketplaces, WhatsApp, email, and other online channels.
• Respond promptly to prospective customers, understand their requirements, share product details, catalogues, quotations, and pricing, and follow up until the sale is closed.
• Convert incoming enquiries and leads into confirmed sales and work towards assigned sales targets.
• Manage the company website and online marketplace accounts, including product listings, descriptions, images, pricing, availability, and enquiry information.
• Monitor and manage customer messages, marketplace chats, order enquiries, and follow-ups to ensure that no sales opportunity is missed.
• Coordinate with internal teams for stock availability, order processing, dispatch, delivery, and resolution of customer issues.
• Maintain an updated record of leads, customer communication, quotations, follow-ups, orders, and sales performance.

• Provide regular reports on enquiries received, leads followed up, orders converted, and sales achieved.

Required Skills & Qualifications

• Graduate in any discipline; relevant experience will be preferred.
• 0–2 years of experience in online sales, inside sales, and B2B sales.
• Hands-on experience handling customer enquiries and sales follow-ups through WhatsApp, email, phone, websites.
• Excellent verbal and written communication, negotiation, and convincing skills.
• Ability to convert enquiries into orders and work towards sales targets.
• Basic knowledge of website administration, online marketplace dashboards, and MS
• Excel.

• Important Note
• The role focuses on sales conversion, enquiry management, website and marketplace handling, and order coordination. Creating promotional content, running social media campaigns, and digital marketing are not the primary responsibilities.