CUSTOMER RELATIONSHIP EXECUTIVE

Handle customer inquiries through phone calls, emails, and other communication channels.

Build and maintain positive relationships with new and existing customers.

Resolve customer complaints and issues in a timely and professional manner.

Follow up with customers to ensure satisfaction with products and services.

Maintain accurate customer records in the CRM system.

Coordinate with internal departments to address customer requirements.

Provide customers with information about products, services, and company policies.

Collect customer feedback and share insights with management.

Support sales and marketing teams in customer engagement activities.

Ensure adherence to company service standards and procedures.