Back Office Coordinator

Company Overview:Marc Infosystems is a trusted name in office automation and IT solutions, serving clients for over 25 years. As an authorised sales and service partner for Canon and HP, we provide high-quality imaging, printing, and computing solutions along with reliable after-sales support.

Job Summary:We are seeking a detail-oriented and proactive Back Office Coordinator to support our sales and service teams. This role is vital to ensure smooth day-to-day operations, client communication, and coordination between departments.

• Key Responsibilities:Coordinate with sales and service teams to manage daily operations.
• Handle order processing, documentation, invoicing, and inventory updates.
• Maintain records of customer interactions, service calls, and product deliveries.
• Communicate with clients for follow-ups, service scheduling, and issue resolution.
• Assist in preparing sales reports, service logs, and MIS documentation.
• Liaise with Canon and HP for product updates, warranty claims, and service escalations.
• Ensure timely data entry and maintain CRM or internal databases.
• Requirements:Graduate with strong communication and coordination skills.
• Proficiency in MS Office (Excel, Word) and basic ERP/CRM systems.
• Prior experience in a similar administrative/support role preferred.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and problem-solving skills.