Assistant Manager - Training and Development
Quess Corp Limited
Apply on company website
Assistant Manager - Training and Development
Quess Corp Limited
Jaipur
Not disclosed
Work from Office
Full Time
Min. 5 years
Job Details
Job Description
Assistant Manager - Trainer
Conduct new hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes
Deliver refresher and upskilling programs to improve agent productivity and quality scores
Design and update training materials including SOPs, decks, scripts, assessments, and job aids
Conduct call monitoring, audits, and feedback sessions to identify training gaps
Work closely with Quality and Operations teams to improve KPIs such as AHT, CSAT, FCR, and compliance
Provide coaching and mentoring to improve communication, product knowledge, and customer handling
Job role
Work location
Jaipur, Raghukul Tower - Jaipur, 5th Floor, T Point, Raghukul Tower, Khatipura, Jaipur, Rajasthan, India
Department
Teaching & Training
Role / Category
Corporate Training
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
Quess Corp Limited
Job posted by Quess Corp Limited
Apply on company website