Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Lightning Web Components
Good to have skills : NA
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance knowledge sharing within the team.
- Engage in training and mentoring junior team members to foster their professional development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Lightning Web Components.
- Strong understanding of web development principles and best practices.
- Experience with debugging and troubleshooting complex software issues.
- Familiarity with Agile methodologies and project management tools.
- Ability to communicate technical concepts clearly to non-technical stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.
- This position is based at our Indore office.
- A 15 years full time education is required.