Team Leader - Health Insurance Sales

Hi Jobseekers,

We are hiring Sales Team Leader(from health insurance background) for Indore Location.

Functional /Business Responsibilities:

• Mange a team of approximately 10 20 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Along with fellow Team Leaders, meets and exceeds all department goals
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
• Creates strong morale and spirit in his/her team
• Ensures that the plans for the day and / or potential challenges to success are communicated to all CSR
• Recognizes the strengths and areas of improvements for all CSRs, and has the ability to build developmental plans as appropriate
• Sets clear objectives and measures outcome
• Constructs compelling developmental plans and executes them
• Partners with cross functional units to ensure effective execution of daily business targets
• Blends people into teams when needed

Must Haves:

• Communicates clearly in verbal and written formats
• Ability to set attainable goals
• Stakeholder management
• Good analytical skills (ability to read MIS and take real time action)

Education Requirements/ Skills

• Any Graduate (Full Time/ Distance )
• Total experience 3+ years
• Minimum 2 years of experience as a Sales Team Leader in a domestic call centre.
• Strong interpersonal, problem solving, negotiating, verbal & written communication skills
• Strong computer knowledge and technical skills (Dialer, Excel, Word)
• Strong People Management Skill
• 5+ years of business experience in call center or like environment. Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.

Contact:

Harpreet Kaur

8839890225

harpreet.kaur@ext.icicilombard.com