Team Lead - Central Scheduling Operations in Healthcare

Team Lead - Central Scheduling Operations

Location: Indore,Madhya Pradesh,India

Team Lead – Central Scheduling Operations
About the Role
We are hiring an Team Lead – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx
collection, and other backend operational activities. The role requires strong operational
ownership, team leadership, hospital ecosystem understanding, and the ability to manage
real-time escalations while ensuring service excellence and productivity.
Key Responsibilities
Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
SLA adherence.
Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.
Manage entire ground-level operations including roster planning and shift allocation.
Ensure effective coordination with hospital partners and internal stakeholders.
Handle real-time operational escalations and ensure quick resolution.
Oversee cab booking coordination and Rx (Prescription) collection workflow.
Prepare daily, weekly, and monthly MIS reports and dashboards.
Analyze productivity, TAT, and operational efficiency to drive continuous improvement.
Ensure achievement of defined OKRs and KPIs for the team.
Must-Have Requirements
3–6 years of experience in hospital operations / healthcare scheduling / backend
operations.
Experience handling a team of 10+ members.
Strong understanding of OPD & IPD workflows.
Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).
Good analytical and reporting skills.
Experience in roster planning and workforce management.
Ability to manage real-time escalations effectively.
Strong attention to detail.
Good to Have
Knowledge of medical terminologies (considered a strong plus).
Experience working in hospital atmosphere or healthcare ecosystem.
Exposure to healthcare CRM or scheduling tools.
Key Competencies
Operational ownership mindset.
Strong communication and coordination skills.

Problem-solving approach.
High attention to detail.
Ability to work in a fast-paced healthcare environment.

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Experience Level

Senior Level