Operation Manager

Job Summary

The Operations Admin is responsible for managing daily office operations, maintaining project documentation, coordinating with sales and installation teams, tracking project progress, and ensuring smooth coordination between customers, vendors, and internal departments in a solar company.

Key Responsibilities

1. Daily Operations Management

• Manage day-to-day administrative and operational activities.
• Coordinate with sales, engineering, installation, and service teams.
• Track daily work progress and prepare operational reports.
• Ensure timely completion of assigned tasks.

2. Solar Project Coordination

• Track solar projects from order confirmation to installation and commissioning.
• Coordinate site surveys, material delivery, installation schedules, and project updates.
• Follow up with project engineers and installation teams.
• Maintain project status reports and installation records.

3. Documentation and Record Keeping

• Maintain customer files, quotations, purchase orders, invoices, and work orders.
• Prepare and maintain installation and commissioning documents.
• Maintain records of solar equipment, serial numbers, and project-related paperwork.
• Assist with subsidy, net-metering, and DISCOM-related documentation, where applicable.

4. Customer Coordination

• Provide customers with project status updates.
• Coordinate installation dates and service visits.
• Follow up on pending documents, payments, and customer queries.
• Escalate complaints and delays to the concerned department.

5. Reporting and MIS

• Prepare daily, weekly, and monthly operational reports.
• Track project completion, pending installations, material usage, and service requests.
• Maintain Excel sheets or ERP/CRM records.
• Report operational issues and delays to management.

• Required Skills
• Good communication and coordination skills.
• Proficiency in MS Excel, Word, and email.
• Strong documentation and record-management skills.
• Ability to manage multiple projects and deadlines.
• Basic knowledge of solar PV systems is preferred.
• Knowledge of ERP, CRM, inventory management, and MIS reporting is an advantage.