Customer Support Executive

Job Profile - Customer Support Executive (Voice Process)

📍 Location: Indore

🏢 Company: ICICI Lombard General Insurance

🕒 Employment Type: Full-Time

🔹 About the Role : ICICI Lombard General Insurance is seeking a fluent English-speaking Customer Support Executive to deliver exceptional service to policyholders. This role is ideal for individuals with strong communication skills and a passion for customer satisfaction.

🔹 Key Responsibilities,

• Inbound & outbound calls, emails, and chats management
• Insurance query handling (policies, claims, renewals, etc.)
• Provide accurate product information
• Resolve customer issues and escalate when necessary
• Maintain customer interaction records in CRM systems
• Ensure customer satisfaction and service quality
•  

🔹 Eligibility Criteria :

• Graduation mandatory
• Fluent in English communication
• Basic computer proficiency

🔹 Salary & Benefits💰CTC: Up to ₹2.79 LPA

• 💵 In-hand: Approx. ₹19,000 per month
• 📅 5-day work week
• 🔄 Rotational shifts & week offs

🔹 Preferred Skills,

• Customer-first mindset
• Multitasking ability
• Problem-solving skills
• Ability to work under pressure

✨ Why Join Us? At ICICI Lombard, you’ll gain exposure to the insurance industry, develop strong customer relationship skills, and grow in a supportive environment that values service excellence.

📩 Apply Now and start your journey as a Customer Support Executive with ICICI Lombard General Insurance!!

POC - HR Harshita - 9755960649

Mail id - harshita.sharma@ext.icicilombard.com