Chat Support Executive

Key Responsibilities

• Handle customer queries through live chat in a timely and professional manner.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain high customer satisfaction (CSAT) and quality scores.
• Handle multiple chat sessions simultaneously while maintaining accuracy.
• Escalate complex issues to the relevant teams whenever required.
• Maintain proper documentation of customer interactions.
• Meet daily productivity, response time, and quality KPIs.
• Ensure compliance with company policies and process guidelines.

Eligibility Criteria

• 6–12 months of experience in Chat Support is mandatory.
• Experience in an International BPO will be preferred.
• Excellent written English communication and grammar.
• Good typing speed with high accuracy.
• Ability to multitask and work under pressure.
• Comfortable working in rotational shifts and weekends.
• Graduate or Undergraduate