Team Leader-Customer Care
Kreon Finnancial ServicesFixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹18,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Walk-in interview
Date: 17 Aug 2026 - 31 Aug 2026 | Time: 10.00 am - 05.00 pm...
Urgently hiring
32 applicants
Benefits include: PF, Laptop
Job Description
Job Title :- Team Leader-Customer Care
Company Name :- Kreon Finnancial Services Limited
Location :- Indore
Job Type :- Full-time
Salary :- 18k-25k
Roles :-
We are looking for a proactive and customer-focused Team Lead – Customer Care to lead our loan customer support operations. The ideal candidate will manage a team of customer care executives, ensure high service standards, handle customer escalations, and drive operational excellence while maintaining compliance and customer satisfaction.
Key Responsibilities:-
Lead, coach, and mentor the Voice Customer Care team.
Manage daily customer support operations and ensure timely resolution of customer queries and complaints.
Handle customer escalations, nodal cases, refunds, and service recovery.
Monitor call queues, workforce allocation, and SLA adherence.
Conduct quality reviews, coaching sessions, and ensure compliance with SOPs and regulatory guidelines.
Prepare and review MIS reports and operational dashboards.
Coordinate with internal teams to ensure timely issue resolution.
Identify and implement process improvements to enhance customer experience and operational efficiency.
Requirements:-
Graduate in any discipline.
Minimum 2 years of experience in Loan Operations, Lending, Fintech, Banking, or Customer Support, including experience in a Team Lead/Supervisory role.
Strong knowledge of loan servicing, repayments, customer complaint handling, and collections coordination.
Hands-on experience with CRM/ticketing tools, dialers, Microsoft Excel, and Google Sheets.
Good understanding of SLA management, quality assurance, and workforce management.
Excellent leadership, communication, coaching, and problem-solving skills.
Fluency in English and Hindi is mandatory.
If anyone interested please share the resume and call: 9754100017
Job role
Job requirements
Walk-in interview details
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Indore to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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