Customer Support Executive

Job Title: Customer Support Associate – Voice & Chat

Location: Work From Home

Process: Customer Support (50% Voice | 50% Chat)

Job Description: We are hiring Customer Support Associates for the Customer SUPPORT (CD) Process. The role involves handling customer queries through both voice and chat support channels while delivering an excellent customer experience.

• Key ResponsibilitiesResolve customer queries via voice and chat support.
• Provide accurate and timely solutions to customers.
• Maintain high-quality customer service standards.
• Handle customer concerns professionally and efficiently.
• Meet process productivity and quality targets.
• Eligibility CriteriaFreshers and experienced candidates can apply.
• Excellent communication skills are mandatory.
• Good command of English and Hindi (both spoken and written).
• Communication skill level: V5 or above preferred.
• Candidates must have their own Laptop/Desktop and Wi-Fi connection.
• System RequirementsIntel Core i3 processor or above
• Minimum 4 GB RAM
• Stable broadband internet connection

Salary & BenefitsFreshers

• CTC: ₹19,000/month
• In-hand Salary: ₹15,410/month
• Quarterly Bonus: ₹1,929

Experienced Candidates

• CTC: ₹20,000/month
• In-hand Salary: ₹16,253/month
• Quarterly Bonus: ₹1,929
• Shift Details9-hour shift (8 working hours + 1-hour break)
• Rotational shifts
• Rotational week-offs