Customer Support Executive

Sprs Solutions Private Limited

Work from home

₹15,410 - ₹16,253 monthly

Fixed

15410 - ₹16253

Earning Potential

16,253

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

99 applicants

Benefits include: PF, ESI (ESIC)

Job Description


Job Title: Customer Support Associate – Voice & Chat

Location: Work From Home

Process: Customer Support (50% Voice | 50% Chat)

Job Description: We are hiring Customer Support Associates for the Customer SUPPORT (CD) Process. The role involves handling customer queries through both voice and chat support channels while delivering an excellent customer experience.

  • Key ResponsibilitiesResolve customer queries via voice and chat support.
  • Provide accurate and timely solutions to customers.
  • Maintain high-quality customer service standards.
  • Handle customer concerns professionally and efficiently.
  • Meet process productivity and quality targets.
  • Eligibility CriteriaFreshers and experienced candidates can apply.
  • Excellent communication skills are mandatory.
  • Good command of English and Hindi (both spoken and written).
  • Communication skill level: V5 or above preferred.
  • Candidates must have their own Laptop/Desktop and Wi-Fi connection.
  • System RequirementsIntel Core i3 processor or above
  • Minimum 4 GB RAM
  • Stable broadband internet connection

Salary & BenefitsFreshers

  • CTC: ₹19,000/month
  • In-hand Salary: ₹15,410/month
  • Quarterly Bonus: ₹1,929

Experienced Candidates

  • CTC: ₹20,000/month
  • In-hand Salary: ₹16,253/month
  • Quarterly Bonus: ₹1,929
  • Shift Details9-hour shift (8 working hours + 1-hour break)
  • Rotational shifts
  • Rotational week-offs


Job role

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Chat support, Voice Process

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Gender

Any gender

About company

Name

Sprs Solutions Private Limited

Address

India

Job posted by Sprs Solutions Private Limited

FAQs about this job

Show all

Apply for job