Telecaller

Job Description

• Make outbound calls to potential customers, architects, interior designers, builders, and other business prospects.
• Handle incoming enquiries from Facebook, Instagram, website, WhatsApp, Google, referrals, and other marketing channels.
• Introduce SLIDO products and explain our wardrobe sliding door and interior solutions clearly.
• Understand customer requirements such as project type, location, budget, design preference, and timeline.
• Generate and qualify leads based on customer requirements.
• Follow up regularly with interested prospects and ensure that no genuine enquiry is missed.
• Schedule showroom visits, site visits, client meetings, and appointments for the sales/design team.
• Coordinate with the Sales, Marketing, and Design teams for smooth lead handover.
• Maintain accurate customer information, call records, follow-up status, and lead updates in the CRM/lead management system.
• Send product information, catalogues, images, and basic details through WhatsApp when required.
• Handle basic customer queries and objections professionally.
• Maintain strong relationships with existing and prospective customers.
• Achieve daily and monthly calling, lead generation, appointment, and conversion targets.
• Prepare daily/weekly reports on calls, follow-ups, leads, and appointments.

Target Customers

The candidate will primarily communicate with:

• Homeowners
• Architects
• Interior Designers
• Builders & Developers
• Contractors
• Furniture & Interior Professionals
• Corporate / Commercial Clients
• Existing SLIDO customers
• Required SkillsExcellent verbal communication skills.
• Good English, Hindi and Telugu communication is preferred.
• Hindi communication will be an added advantage.
• Strong convincing and persuasion skills.
• Good listening and customer-handling skills.
• Positive and confident personality.
• Target-oriented and self-motivated.
• Good follow-up and relationship-building skills.
• Basic knowledge of MS Office, WhatsApp, Google Sheets, and CRM software.
• Ability to learn and explain product features effectively.
• Preferred ExperienceExperience in Telecalling, Inside Sales, Telesales, Customer Relationship Management, or Lead Generation.
• Experience in interior design, home décor, furniture, real estate, construction, or building materials will be an added advantage.
• Freshers with good communication skills and a strong interest in sales are also welcome.

Key Performance Indicators (KPIs)The candidate will be evaluated based on:

• Daily outbound calls
• Qualified leads generated
• Follow-up completion
• Appointments / site visits scheduled
• Lead response time
• Lead-to-appointment conversion
• Sales team handovers
• Monthly sales contribution
• CRM/data accuracy