ServiceNow IT Operations Management Subject Matter Expert
Birlasoft Limited
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ServiceNow IT Operations Management Subject Matter Expert
Birlasoft Limited
Hyderabad
Not disclosed
Work from Office
Full Time
Min. 5 years
Job Details
Job Description
Subcontractor-Service now-TOM SME
Area(s) of responsibility
Job Title: ServiceNow ITOM SME (CMDB, Discovery, Event Management, Service Mapping, AI)
Role Summary
We are seeking an experienced ServiceNow ITOM Subject Matter Expert (SME) responsible for designing, implementing, and optimizing IT Operations Management solutions. The ideal candidate will have deep expertise in CMDB, Discovery, Event Management, Service Mapping, and AI-driven automation, ensuring improved service visibility, operational efficiency, and proactive incident management.
- Strong expertise in:
- CMDB design, CSDM model, and data governance
- Discovery (MID Server setup, patterns, probes, sensors)
- Event Management (alert correlation, RCA, integrations)
- Service Mapping (top-down & tag-based mapping)
- Hands-on experience with ITOM integrations and cloud discovery (AWS/Azure/GCP)
- Working knowledge of ServiceNow scripting (JavaScript, Glide APIs)
Experience with AI/ML features in ServiceNow (Predictive Intelligence, AIOps,
Job role
Work location
INDIA - HYDERABAD - BIRLASOFT OFFICE, IN
Department
IT & Information Security
Role / Category
IT Security
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
About company
Name
Birlasoft Limited
Job posted by Birlasoft Limited
Apply on company website