Store Manager

The Store Manager is responsible for the overall operations, sales performance, profitability, customer satisfaction, and team management of the store. The role involves ensuring excellent customer service, maintaining store standards, driving business growth, managing inventory, and leading a high-performing team while upholding The Organic World's values and commitment to quality.

• Key ResponsibilitiesStore OperationsManage day-to-day store operations to ensure smooth functioning.
• Ensure compliance with company policies, SOPs, and safety standards.
• Maintain store hygiene, visual merchandising, and product display standards.
• Monitor store opening and closing procedures.
• Sales & Business PerformanceDrive store sales and achieve revenue and profitability targets.
• Analyze sales reports and implement action plans to improve performance.
• Identify opportunities for increasing footfall and customer engagement.
• Execute promotional campaigns and seasonal activities effectively.
• Inventory ManagementEnsure optimum stock levels and product availability.
• Monitor inventory turnover and minimize stock loss, wastage, and shrinkage.
• Coordinate with supply chain and warehouse teams for replenishment.
• Conduct regular stock audits and inventory checks.
• Team LeadershipRecruit, train, coach, and develop store staff.
• Prepare staff schedules and manage workforce productivity.
• Conduct performance reviews and provide continuous feedback.
• Foster a positive and customer-focused work environment.
• Customer ExperienceEnsure exceptional customer service at all times.
• Resolve customer complaints and escalations promptly.
• Build strong customer relationships to enhance loyalty and repeat business.
• Financial ManagementMonitor daily cash handling and billing processes.
• Manage store expenses and ensure adherence to budgets.
• Prepare and submit operational and sales reports.
• Required QualificationsBachelor's degree in Business Administration, Retail Management, or related field.
• 4-8 years of retail experience with at least 2 years in a Store Manager role.
• Experience in supermarkets, FMCG, grocery retail, or modern trade preferred