Service Delivery Manager
Indium Software India
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Service Delivery Manager
Indium Software India
Hyderabad
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
Service Delivery Manager (SDM)
Job Title: Service Delivery Manager / Project Manager
Job Description:
• Manage and drive
complex system integration projects
across teams and stakeholders
• Work in
Agile environments
using tools like JIRA and MS Project
• Collaborate with globally dispersed technology and business teams
• Drive
project estimations, planning, budgeting, and execution
• Coordinate with clients on requirements and ensure adherence to
Service Level Agreements (SLAs)
• Handle
service delivery, incident management, and problem management
activities
• Prepare and present
performance and project status reports
• Manage client relationships and ensure high customer satisfaction
• Lead and coordinate internal teams for successful project delivery
• Ensure compliance with
ITIL framework and best practices
Required Skills:
• Experience with
complex system integrations
• Strong knowledge of
Agile methodologies and JIRA
• Experience in
project budget management and estimation processes
• Proficiency in
MS Project
• Strong understanding of
Service Delivery and Client Relationship Management
• Experience in
Incident and Problem Management
• Strong communication, stakeholder management, and leadership skills
• Good understanding of
ITIL framework and operational best practices
Experience Level
Mid LevelJob role
Work location
Hyderabad, India
Department
Project & Program Management
Role / Category
Other Program / Project Management
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Indium Software India
Job posted by Indium Software India
Apply on company website