Service Delivery & Assurance Engineer (B.Tech - ECE)

1. Enterprise field Service Delivery ownership and customer side device

Deployment (hardware and services) for delivering Enterprise services

within SLA

2. Ownership of field L2 survey, Service delivery, customer material and

resources required

3. Plan & ensure all the necessary orders, teams & tools availability

for Installation and commissioning.

4. Lead and document a smooth implementation, Share the progress report

to all concern stakeholders.

5. I&C of the enterprise service delivery of Data / Voice links as per

business requirement or customer order / Solutions agreed.

6. Handover to Operations post acceptance test procedure clearance with

the customer after an end to end testing (as per ATP Document).

7. Daily activity monitoring and interaction with vendor partner teams

for daily and weekly targets achievements.

8. Implementation and recording of the inventory details in the OSS

process / systems.

9. Overall service delivery and deployment field activities monitoring &

tracking including

Coordination with the Deployment, IP team for the successful completion

of the installation and commissioning of the Demarc (L2 Switch) and CPE

as per need

10. Daily activity monitoring and interaction with vendor partner teams

for daily and weekly targets achievements. Also Identifying gaps against

various milestones to improve efficiency of teams. Facilitating field

teams with all the necessary process and material support. Material

Forecasting ( CPE / L2 Switch ), short shipments & relevant mitigation

plan. Preparation of reports for weekly reviews.

Skills and Competencies

A. Core RIL Competencies:

i) Customer Focus

ii) Communication

iii) Managing Ambiguity

iv) Detail Orientation

v) Entrepreneurial Mindset

B. Business / Function-specific Competencies (Technical /Functional):

i) Project Management

ii) Telcom Network solution for enterprise customers

Any doubts feel free to reach me.

Locations: Miyapur & Ramanthapur

Interested candidates from various industries can apply/send resumes to

Contact HR - MA Shareef / Subbarayudu Ponguru

Share your resume on WhatsApp: 7981772524 / 8639700295