Senior Customercare/SME

Punarjan Ayurveda Private Limited

Kukatpally, Hyderabad

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 5 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

57 applicants

Benefits include: Overtime Pay, PF, Health Insurance, ESI (ESIC), Food/Meals

Job Description

Managing incoming and outgoing calls from leads customer service inquiries

Identifying and assessing customers’ needs to achieve satisfaction

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales leads from received data base from concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a client service representative.

Desired Candidate Requirements:

Minimum Graduation with 5-10 years of experience in BPO/Tele calling related industry

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of patients

Excellent communication and presentation skills through the domestic voices process

Preferred ability to multi-task, prioritize and manage time effectively while taking calls

Candidate Should be Proficient in any two languages Kannada, Tamil, Hindi & Bengali 

BPO/Call Centre with healthcare sector exposure candidates preferable for this position.

Job role

Work location

BJP Office Road, Bjp Office, Shanthi Nagar, Kukatpally, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Punarjan Ayurveda Private Limited

Address

BJP Office Road, Bjp Office, Shanthi Nagar, Kukatpally, Hyderabad, Telangana, India

Job posted by Punarjan Ayurveda Private Limited

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