Receptionist / Front Office Executive

RECEPTIONIST – ROLES & RESPONSIBILITIES

Company: Shree Kusha Ventures

1. Visitor Management: Welcome clients, customers, and visitors professionally and guide them to the concerned department.
2. Call Management: Answer incoming phone calls, respond to basic inquiries, and transfer calls to the appropriate team members.
3. Front Office Management: Maintain the reception area neatly and ensure a professional first impression of the company.
4. Customer Handling: Attend to customer queries politely and coordinate with the sales and management teams whenever required.
5. Appointment Scheduling: Schedule meetings and appointments for the Chairman, management, and other staff members.
6. Record Maintenance: Maintain visitor registers, incoming and outgoing correspondence, and other front-office records.
7. Email & Communication: Check official emails, communicate messages to the concerned staff, and assist with basic office communication.
8. Meeting Coordination: Inform concerned employees about scheduled meetings and assist with meeting room arrangements.
9. Office Coordination: Coordinate with the administration, HR, sales, and digital marketing teams for smooth office operations.
10. Document Handling: Receive, organize, and distribute office documents, courier packages, and other deliveries.
11. Customer Follow-ups: Coordinate with the sales team regarding customer visits, inquiries, and appointments.
12. Professional Behaviour: Maintain punctuality, discipline, a positive attitude, and professional communication at all times.
13. Confidentiality: Maintain the confidentiality of company information, customer details, and management communications.
14. Daily Reporting: Report daily activities, visitor details, and important communications to the concerned manager.
15. Additional Duties: Perform other front-office and administrative tasks assigned by management.